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Complaints & Concerns

The Federation of Bursledon Church of England Infant and Bursledon Junior Schools is dedicated to providing the best possible education and support for its pupils. This means having a clear, fair and efficient procedure for dealing with any complaints to or against the schools, so that any issues that arise can be dealt with as swiftly and effectively as possible. Our core values of Love, Respect and Aspire underpin all aspects of school life. This policy explains the steps that will be followed whenever an issue arises that causes concern.

The difference between a concern and a complaint

A concern may be defined as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’

A complaint may be defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action’.

 For full details of our Complaints Policy please see the attached document.

View document complaints_procedure_july_2019.pdf